FAQs

Our turn around time greatly differs depending on the time of year and how many orders we already have. Our average time is 3-5 weeks. If you need something more urgently, let us know and we will try to work you in sooner!

The sooner you place your order the better. We are a one man shop and love to schedule ahead to make sure we can get your furniture done in time! Your order is important to us and we strive to meet all of our deadlines. However,
due to the small nature of our business, there may be delays. We will do our best to
communicate with you as early as possible if there will be delays.

Sometimes we do! If you’re looking for something specific, ask if we already have it in stock. We do not keep a lot of inventory due to the custom-made nature of our business. However, we sometimes have showpieces ready to sell!

Use the message form or the FB message button on the Contact page to tell us which piece you are interested in ordering, and how you want it customized. You can change size, style, wood type, and finish!

Most of our communication about your order is able to be done through phone or email. If we need to see your space or deem it necessary, we can come to your home for a consultation. Consultations are $75 and will apply to your order if your order is greater than $750. If you do not choose to order from us or your order is less than $750, there will be a charge of $75 for our time.

We require a non-refundable 50% deposit up front because each of our pieces are custom made to fit what you need. This allows us to purchase the materials needed for your unique piece. Pre-ordered chairs require a 100% payment up front.

We accept cash, checks, and major credit cards. Credit cards payments are charged a 3% processing fee.

Yes. All of our credit card payments are sent through Square, which will send you an automatic receipt for your payment. If you pay by cash or check, you will receive a receipt once we have entered your payment into Square.

We are required by law to charge sales tax.

Due to the custom nature of each order, furniture cannot be returned. We desire to please each of our customers and will work with you from the beginning to make sure your order is how you want it. After pickup or delivery, no changes,
returns, or exchanges are accepted without extra charge unless there is a structural defect. If you have an issue with your furniture, please inform us during pickup or delivery.

We stand behind our furniture. If you have a structural defect with your furniture that is our fault, we will fix it at our expense.

No, we do not accept returns and cannot re-sell the furniture you purchase from us.

Delivery starts at $50 for local areas and is subject to change based on distance.

We deliver during our business hours, 8-5, M-F. If these hours do not work for you, we will work with you on getting your piece delivered when you need it.

Most of the time we are able to deliver your piece straight into your home to where it will stay. Occasionally when both of us are not able to come on the delivery, we may need your assistance in carrying a heavy piece inside.

We are often able to delivery larger orders to other states, especially if we already have a road trip planned. We have also shipped through UShip and USPS. This is on a case by case basis, and the buyer pays the shipping. Please contact us with your specific details if you would like to have something shipped so we can find the best way to get your furniture to you.

To clean furniture finished with polyurethane: Wipe with a rag and dish soap or gentle
cleaner. Do not use harsh cleaners such as bleach.
To clean furniture finished with oil: Wipe with a water-dampened rag, allow to dry completely.

Wood is not indestructible. 🙂 Do not place dishes or items with sharp bottom edges on your furniture, as this could cause
scratches. Do not use your table or other furniture as a cutting board, target practice for children’s forks,
or painting projects.

Do not put anything hot or steaming straight onto your table or other furniture. Use trivets or
coasters.

It is fine for your table or other furniture to get slightly wet with normal use, but do not allow large puddles of water or ongoing wet spots (such as a leaky pottery vase) to stay on your table, as this can change the color of the finish and leave water rings.

Large pieces of furniture such as bookshelves and dressers should be attached to walls to
avoid tipping, especially when children are present.